General terms
These terms govern access to and use of services provided by VoraTstack through VoraTstack.digital. They apply to corporate clients, their authorized users, and any individuals acting on behalf of organizations. Our approach emphasizes practical, case-based delivery: project scopes and deliverables are defined in written agreements, and work is executed against agreed milestones and acceptance criteria.
26-02-2026Eligibility and permitted use
Access to VoraTstack services is available to businesses and authorized representatives who can form legally binding contracts under applicable law. By using the services you represent that you have authority to bind your organization.
Services and accounts are not intended for individuals under the age of 13. If you are under 13, do not submit personal information to us without parental or guardian consent.
You agree to use the services lawfully and not for any unlawful, fraudulent, or harmful activity. Use must comply with applicable local and international laws, including export controls and intellectual property rules.
Some services or features may be limited or unavailable in certain jurisdictions. VoraTstack provides services primarily to companies in Malaysia and selected markets; contact us for information about availability in other countries.
Accounts and access
Organizations may create accounts for platform access, project management, and delivery tracking. Authorized administrators manage user provisioning, roles and permissions for their organization.
You must provide accurate and up-to-date information when creating and maintaining accounts. Inaccurate information may affect our ability to deliver project services or to authenticate requests.
Account holders are responsible for maintaining the security of credentials and access controls. Use of multi-factor authentication is recommended. Promptly notify us if you suspect unauthorized access or credential compromise.
Accounts, credentials, and service rights are non-transferable except by written agreement with VoraTstack. Any attempt to transfer an account without approval may result in suspension.
If you suspect an account has been hacked or data compromised, notify us immediately via the contact methods on VoraTstack.digital so we can take appropriate steps to contain the issue and assist recovery.
We may suspend accounts for security reasons, payment issues, or material breach of these terms. Suspension may affect access to project artifacts and services until the issue is resolved.
Scope of services
VoraTstack provides enterprise application development, system integration, customization, maintenance and advisory services. Deliverables and timelines are defined in Statements of Work or contracts. Typical engagements follow case-based planning: we analyze an existing business scenario, propose an implementation roadmap, develop incrementally, and validate outcomes against real-world use cases.
We may modify features, tooling, or service components to improve functionality or security. When changes materially affect delivered solutions, we will communicate the impact and proposed migration or mitigation steps so clients can make informed choices.
VoraTstack strives for consistent service availability and schedules maintenance with advance notice where practical. For on-premises or client-hosted components, availability depends on the client environment and any third-party infrastructure selected.
User conduct and acceptable use
Users must comply with rules designed to protect systems, other users, and VoraTstack operations. Examples and practical cases are used in onboarding to illustrate prohibited behaviors.
- Do not attempt to gain unauthorized access to other accounts, systems, or data.
- Do not reverse-engineer, decompile, or attempt to extract underlying source code or activity secrets from services.
- Do not use the services to distribute malware, spam or engage in disruptive attacks against the infrastructure.
- Comply with all applicable intellectual property and privacy laws when uploading or sharing content.
- Provide truthful and accurate information in project documentation, specifications and acceptance testing.
- Respect rate limits, API usage policies and integration guidelines to avoid service degradation for others.
- Follow operational procedures and security policies shared by VoraTstack during implementation and handover.
User content
Clients may upload specifications, data sets, and other content necessary for project delivery. Handling of user content follows the processing terms set out in the privacy policy and in project agreements.
You retain ownership of your data and content you submit unless otherwise agreed in writing. VoraTstack does not claim ownership of client intellectual property provided for project work.
By submitting content you grant VoraTstack a non-exclusive, limited license to use, reproduce, and modify the content solely to provide the contracted services, run test environments, and for maintenance and support activities.
You are responsible for the accuracy, legality and completeness of content you provide, including ensuring that appropriate rights and consents are in place for any third-party data.
We will remove or return user content upon termination or as directed by the client, subject to retention required for legal, security or backup purposes. Removal requests for data retained in backups may take additional time to process.
Intellectual property
VoraTstack retains ownership of its pre-existing software, frameworks, tools and methodologies. Client-specific deliverables may be licensed or assigned according to contract terms defined in Statements of Work. Use of VoraTstack intellectual property outside the scope of a contract requires prior written permission.
- Do not copy, modify, distribute or publicly display VoraTstack proprietary software or tools without written authorization.
- Do not remove or alter proprietary notices, activity or labels from any materials provided by VoraTstack.
- Do not attempt to extract or create derivative works from VoraTstack proprietary systems absent a separate license agreement.
Paid services and fees
Paid services include fixed-price projects, time-and-materials engagements, managed services and subscriptions. Pricing and payment terms are set out in the applicable contract or order form.
Fees are defined in project proposals or subscription plans. Case examples and scope definitions are used to reduce ambiguity; changes in scope may affect pricing and require a change order.
Invoices are payable according to the payment schedule in the contract. Accepted payment methods and bank details will be provided in the invoice. Late payments may incur fees as specified in the agreement.
Subscription services renew automatically unless canceled in accordance with the contract. Renewal terms, notice periods and any trial arrangements will be stated in the subscription agreement.
Refunds are handled case-by-case depending on the service type and contract terms. Where a refund is appropriate, it will be processed in accordance with the agreement and applicable laws.
Clients may cancel services where permitted by the contract. Cancellation terms, notice requirements and any applicable termination charges are described in the Statement of Work or subscription terms.
Clients are responsible for applicable taxes, duties or levies associated with purchased services. Where VoraTstack is required to collect taxes, these will be shown separately on invoices.
We may adjust pricing for services or subscriptions. Price changes will be communicated in advance and will take effect as specified in the notice or at the next renewal date.
Non-payment may result in suspension of services, withholding of deliverables, or termination in accordance with the contractual terms. We will provide notice before taking such actions where feasible.
Disclaimer
To the extent permitted by law, VoraTstack provides services and materials "as is" and disclaims liability for indirect or consequential losses arising from use of the services. Case studies and examples illustrate potential outcomes but do not constitute guarantees of specific results.
Limitation of liability
Except as required by applicable law, VoraTstack's total liability for direct damages arising from a contract will be limited to the fees paid by the client for the relevant services over the preceding 12 months. This limitation is intended to balance risk while allowing practical project delivery.
Third-party services and integrations
Services may integrate with third-party platforms, APIs or libraries. Use of third-party services is subject to the third party's terms. VoraTstack is not responsible for third-party availability, pricing changes, or data practices.
Termination
Either party may terminate an agreement for material breach if the breach is not remedied within the specified cure period. Additionally, termination provisions described in the contract (including for convenience where applicable) will govern rights and obligations on termination.
On termination, client obligations to pay accrued fees remain. VoraTstack will provide a transition plan for handover of deliverables where reasonably requested and agreed. Certain data may be retained for legal or security reasons even after termination.
Privacy and data protection
Handling of personal data is governed by the VoraTstack privacy policy available at https://VoraTstack.digital/privacy. Contracts include clauses describing processing, security, and responsibilities for client data processed in the course of providing services.
Communications and notices
Notices required under these terms may be provided by email, postal mail to Jalan Kodiang, Pekan Jitra, 06000 Jitra, Kedah, Malaysia, or via the customer portal. Official contact channels are listed on https://VoraTstack.digital/contact.
Changes to terms
We may update these terms to reflect changes in services or legal requirements. Material updates will be communicated through the website or direct notice. Continued use of services after changes indicates acceptance of the updated terms.
Governing law
These terms are governed by the laws of Malaysia. Parties will seek to resolve disputes amicably and in good faith before resorting to formal dispute resolution.
Dispute Resolution and Case Handling for Enterprise Application Engagements — VoraTstack
Disputes arising from these terms should first be addressed through informal negotiations between the parties. If unresolved, disputes may be referred to the courts of Malaysia or to alternative dispute resolution if agreed in writing.
